Navigating travel insurance during a medical emergency can feel overwhelming — especially when you are far from home. At PENTA Medical Assistance, our Travel Insurance Claim service helps patients handle all insurance-related processes quickly, accurately, and with minimal stress.

We work closely with major international insurance and assistance companies to ensure your medical claims are processed smoothly and efficiently.

What Is the Travel Insurance Claim Service?

This service supports patients in submitting, managing, and following up on their medical insurance claims. PENTA Medical Assistance handles documentation, communication with insurers, and ensures that all required information is complete and accurate — helping prevent delays or claim rejections.

This is especially valuable for travelers, expatriates, and insured patients who need clear guidance during medical treatment in Bali.

What We Provide

PENTA Medical Assistance offers complete assistance throughout the insurance claim process:

• Verification of Insurance Coverage
  We check your policy benefits, limits, exclusions, and claim requirements.
• Coordination With Insurance & Assistance Companies
  Direct communication with international insurers, assistance networks, embassies, or corporate partners.
• Guarantee of Payment (GOP) Request
  We submit medical documentation to request a GOP so treatment can proceed without upfront payment when applicable.
• Complete Claim Documentation
  Preparation of all necessary files, including:
  • Medical reports
  • Lab and imaging results
  • Invoices and receipts
  • Treatment summaries
  • Physician assessments
• Real-Time Updates
  We provide timely updates to patients, families, and insurers throughout the process.
• Post-Treatment Claim Submission
  After the patient is discharged, we assist in submitting final claim documents and ensure they reach the correct insurance unit.

Who Is It For?

This service is ideal for:

• International travelers visiting Indonesia
• Expatriates working or living in Bali
• Patients covered by travel insurance or corporate insurance
• Individuals needing medical claim support
• Assistance companies requiring local claim-handling partners

Why Choose PENTA Medical Assistance?

• Strong partnerships with leading global travel insurers and assistance companies
• Experienced staff familiar with international medical claim standards
• Fast and accurate documentation to prevent claim delays
• Clear and transparent communication with patients and insurers
• Seamless integration with Cash In Advance, Ground Handling, and Medical Evacuation services
• 24/7 availability for emergencies and urgent claim requests

How the Process Works

1. Present Your Insurance Details
   Provide your policy number, insurance provider, and passport/ID.
2. Coverage Verification
   Klinik PENTA Medica contacts your insurer to confirm benefits and eligibility.
3. Documentation & Medical Submission
   Our medical team prepares all required documents for review.
4. Guarantee of Payment (if applicable)
   We request a GOP so treatment can proceed without upfront costs.
5. Claim Finalization
   After treatment, we help complete and submit all claim forms and final invoices.
6. Follow-Up
   Our team tracks the progress and updates you until the claim is settled.

With PENTA Medical Assistance’s Travel Insurance Claim service, you don’t need to worry about paperwork or insurance complexities — we take care of the process so you can focus on your recovery.