At PENTA Medical Assistance, we understand that medical emergencies can happen unexpectedly — whether during travel, work assignments, or daily life. Our Medical Evacuation & Repatriation service ensures that patients receive the right level of care and are safely transported to the most appropriate medical facility or back home, with full support from start to finish.

What Is It?

Medical Evacuation (Medevac) is the urgent transfer of a patient from their current location — usually because the nearest facility cannot provide the required level of care — to a better-equipped hospital.
Medical Repatriation is the process of returning a medically stable patient to their home country or place of residence for continued treatment.

When Is It Needed?

This service is essential when:

• A patient suffers a serious injury or illness in an area without advanced medical support.
• A traveler needs to be moved to a higher-level facility or back to their home country.
• The patient’s condition requires continuous medical supervision during transport.

Modes of Transport

PENTA Medical Assistance arranges a full range of medically supervised transport options, depending on urgency and patient condition:

• Ground Ambulance Transfers (local & domestic)
• Medical Escorts on Commercial Flights
• Dedicated Air Ambulance (for critical cases requiring ICU-level care)
• Helicopter Transfers (for remote or hard-to-access locations)

Each mission is planned to match the patient’s clinical needs and travel requirements.

Why Choose PENTA Medical Assistance?

• 20+ Years of Experience in coordinating medical evacuations across Indonesia and internationally.
• Bed-to-Bed Service — from the patient’s current location to the receiving hospital, with full medical supervision throughout.
• 24/7 Coordination with hospitals, airlines, air ambulance operators, ground ambulances, and insurance providers.
• Professional Medical Team, including doctors, nurses, and case managers dedicated to ensuring safety, comfort, and smooth logistics.
• Seamless Insurance Assistance for cases involving travel insurance or international assistance companies.

What You Can Expect

• Rapid activation and immediate evaluation of the patient’s condition.
• Safe transport using the appropriate medical equipment and team.
• Continuous communication with family, insurers, and hospitals.
• Handover to the receiving medical team, including complete medical documentation and updates.

How to Access the Service

If you need medical evacuation or repatriation assistance:

1. Contact our 24-hour hotline: +62 361 490 709.
2. Provide details such as patient condition, location, current medical facility, and insurance information.
3. PENTA Medical Assistance will manage everything — medical assessment, transport arrangements, medical escort, documentation, and coordination with the destination hospital.

When every minute matters, PENTA Medical Assistance is your trusted partner for safe, fast, and reliable medical evacuation and repatriation.