GROUND HANDLING SERVICE

At PENTA Medical Assistance, we provide comprehensive Ground Handling services to support smooth, safe, and efficient medical assistance for travelers, expatriates, and patients requiring coordinated care. Our team ensures that every step of the patient’s journey — from airport arrival to hospital admission — is professionally managed and medically supervised when needed.

What Is Ground Handling?

Ground Handling refers to a set of services that assists patients and their families with all on-the-ground logistics in Indonesia. This includes transportation, medical coordination, airport support, and ensuring the patient’s transition between locations is seamless and comfortable.

This service is especially important for patients arriving in or departing from Bali who require medical monitoring, mobility assistance, or coordination with international medical teams.

What We Provide

PENTA Medica Assistance’s Ground Handling services include:

• Airport Meet & Assist
  A dedicated team welcomes the patient and accompanying family at the airport, assists with immigration, luggage handling, and coordinates with airport authorities when needed.
• Ground Ambulance & Medical Transport
  For patients requiring medical supervision, we arrange ground ambulance transfers from the airport to the hospital, hotel, or other facilities.
• Non-Medical Transport
  Comfortable transport options (car, van, or private driver) for patients who are stable and do not require ambulance-level care.
• Medical Escort Coordination
  We work closely with international medical escorts, airlines, and air ambulance providers to ensure smooth handover and support during arrival or departure.
• Hospital Admission Coordination
  Pre-arrival arrangements with hospitals to ensure a quick and hassle-free admission process.
• Liaison with Airlines, Airports & Assistance Providers
  We handle documentation, approvals, and special requests, ensuring all parties are aligned and the patient receives priority where applicable.

Who Is It For?

Ground Handling is ideal for:

• International travelers arriving in Indonesia for treatment
• Patients being discharged for medical repatriation
• Individuals with mobility challenges, medical needs, or special assistance requirements
• Families needing logistical and medical coordination during emergencies
• Travel insurers and assistance companies needing trusted on-ground support in Bali

Why Choose PENTA Medical Assistance?

• Experienced in airport medical coordination across Bali’s international travel hubs
• 24/7 operational team supporting urgent and scheduled arrivals
• Strong network with airlines, airport authorities, hospitals, and global assistance companies
• Medical professionals available for in-transit monitoring when required
• Seamless integration with evacuation, repatriation, and Cash In Advance services
• Reliable, fast, and patient-centered logistics

How the Process Works

1. Pre-Arrival Information
   Share flight details, patient condition, and any special requirements.
2. Airport Coordination
   Our team prepares all needed arrangements before the patient arrives.
3. On-Site Assistance
   Meet & assist at the airport, escorting the patient through immigration, customs, and transport.
4. Transfer to Destination
   Medical or non-medical transport arranged based on patient needs.
5. Hospital Handover or Departure Assistance
   Smooth transition to hospital care or coordination for outbound flights.

With PENTA Medical Assistance’s Ground Handling service, patients and families can feel supported from the moment they land to the moment they are safely settled — ensuring comfort, safety, and peace of mind every step of the way.