Klinik Penta Medica is a 24 hours clinic and medical assistant located in Jl. Teuku Umar Barat – Marlboro 88, Denpasar, Bali, Indonesia and is sheltered under PT. Penta Bali Media. The founders consist of two businessmen and three General Practitioners who had an experience working in an international clinic. At the beginning, the Company’s main focus was the Medical Evacuation and Repatriation service, with a 24 hours clinic as a support system. However, with its growing number of patient visits to the clinic, several expansions and advancement of services have been taken by the Management of Penta Medica Clinic to meet its customers’ needs, both as a clinic, as well as a medical assistant. Their huge concern in customers’ satisfaction has been the main influencer to the Board of Management to be flexible and dynamic in operating the business, without ignoring the quality of the service.